Effective from: 1 February 2026

These General Terms and Conditions (hereinafter the “Terms”) govern the mutual rights and obligations between Bonderio s.r.o., operating the Tutorvio platform (hereinafter the “Provider”), and any natural or legal person ordering English lessons through the website www.tutorvio.com (hereinafter the “Student”).

Tutorvio is an online English-learning platform designed primarily for adult learners who want to build confidence in real-life communication.

1. Introductory Provisions and Contracting Parties

1.1. The Provider of the services is:

• Bonderio s.r.o.
• Registered office: Jičínská 226/17, Žižkov, 130 00 Prague 3, Czech Republic
• Company ID (IČO): 06854699
• Not a VAT payer
• Registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 290156/MSPH
• Email: [email protected]
• Website: www.tutorvio.com

1.2. The Student is a natural person over 18 years of age, or a legal entity, who enters into a contract with the Provider for the provision of English lessons. For the purposes of these Terms, a Consumer is a Student who is a natural person entering into the contract outside the scope of their business activity.

1.3. These Terms form an integral part of every contract concluded between the Provider and the Student through the Tutorvio platform. Any deviating provisions agreed in an individual contract shall take precedence over these Terms.

2. Definitions

• Platform – the website www.tutorvio.com and the related booking system of the Provider.
• Lesson – an individual online English lesson lasting 50 minutes, delivered by a teacher of the Provider.
• Package – a pre-paid set of Lessons in the quantity and at the price stated in the Provider’s current offer.
• Trial Lesson – a free introductory lesson serving to familiarise the Student with the Platform and to assess their language level and goals.
• Teacher – a certified English teacher cooperating with the Provider on a contractual basis.

3. Subject of the Contract

3.1. The subject of the contract is the Provider’s commitment to deliver individual online English lessons to the Student to the extent of the ordered Package, and the Student’s commitment to pay the agreed price for these services.

3.2. Lessons take place primarily via Google Meet. By mutual agreement, another online platform suited to the Student’s needs may be used.

3.3. The standard length of one Lesson is 50 minutes.

4. Conclusion of the Contract

4.1. The contract between the Provider and the Student is concluded at the moment when the Student places a binding order for a Package through the Platform and the Provider confirms the order by email to the email address provided.

4.2. Before submitting the order, the Student has the option to review and modify the entered data. By submitting the order, the Student confirms that they have read and agree to these Terms.

4.3. Communication between the parties is typically electronic – by email, through the Platform, or via the communication channels stated on the Provider’s website (e.g. WhatsApp, Messenger).

5. Trial Lesson

5.1. The Student may book one free Trial Lesson. The Trial Lesson is non-binding and does not create any obligation to order a paid Package.

5.2. During the Trial Lesson, the teacher will assess the Student’s language level, goals and scheduling availability and recommend a suitable approach to learning.

5.3. The Provider reserves the right not to provide a Trial Lesson if the Student has already used this offer in the past or if there is reasonable suspicion of misuse.

6. Price and Payment Terms

6.1. Prices of the individual Packages are stated in the Provider’s current offer on the Platform, or communicated to the Student individually prior to the conclusion of the contract. Prices are quoted in CZK including all statutory taxes (the Provider is not a VAT payer).

6.2. The price of the Package is payable in advance, before the start of the lessons, unless otherwise agreed.

6.3. Payment methods: online card payment, bank transfer.

6.4. After receiving the payment, the Provider will issue a tax document / invoice to the Student and send it electronically to the Student’s email address.

7. Validity of the Lesson Package

7.1. A purchased Package is valid for 6 months from the date of purchase, unless a specific offer states otherwise.

7.2. After the validity period of the Package expires, unused Lessons lapse without entitlement to compensation, unless otherwise agreed in writing between the parties (e.g. in the case of long-term illness of the Student or other serious obstacle on the Student’s side).

8. Lesson Delivery and Technical Requirements

8.1. Lessons take place online at the agreed time via Google Meet. The Student will receive the connection link from the Provider in advance of the Lesson.

8.2. The Student is responsible for ensuring the necessary technical equipment on their side, in particular:

• a stable internet connection,
• a working camera and microphone,
• headphones for improved audio quality,
• a device (computer, tablet, phone) compatible with Google Meet.

8.3. The Student connects to the online classroom at the agreed time. If the Student fails to join within 15 minutes of the scheduled start without prior notice, the Lesson shall be deemed not held due to reasons on the Student’s side and shall lapse without entitlement to compensation (see Section 9).

8.4. In the event of technical issues on the side of the Provider or the teacher, the Student will be offered a replacement Lesson of the full length.

9. Booking, Rescheduling and Cancellation of Lessons

9.1. The Student books specific Lesson times via the Platform or in agreement with the teacher.

9.2. Free rescheduling or cancellation of a Lesson is possible no later than 24 hours before the scheduled start of the Lesson. When this notice period is observed, the unused Lesson remains available to the Student and can be used at another time within the validity of the Package.

9.3. Urgent (emergency) situations. In justified urgent cases (e.g. sudden illness, unavoidable work or family circumstances), the Student may request to reschedule a Lesson within a shorter notice period, typically at least 4 hours before the scheduled start. The Provider decides on such requests individually based on the circumstances; there is no legal entitlement.

9.4. Late cancellation and no-show. If the Student cancels a Lesson later than within the notice periods stated above, or fails to attend without prior notice, the Lesson shall lapse and is considered duly delivered; the Student is not entitled to any replacement or to a refund of the corresponding part of the Package price.

9.5. If a Lesson is cancelled by the Provider or the teacher, the Student will be offered a replacement time as soon as possible.

Quick summary: Free cancellation / rescheduling is possible at least 24 hours in advance. In urgent cases, individually by agreement (typically at least 4 hours in advance). Late cancellation or no-show = the lesson lapses.

10. Rights and Obligations of the Parties

10.1. The Provider undertakes to:

• provide a qualified teacher for the agreed Lessons,
• respect the agreed Lesson times,
• deliver instruction professionally and in line with the Tutorvio methodology,
• offer a replacement time should the Provider be unable to deliver a Lesson,
• protect the Student’s personal data in accordance with the Privacy Policy.

10.2. The Student undertakes to:

• pay the price of the ordered Package within the agreed timeframe,
• provide truthful and up-to-date information when placing an order,
• join Lessons on time and from a technically adequate environment,
• treat the teacher respectfully and behave courteously during the Lesson,
• not record audio or video of Lessons without the teacher’s explicit consent,
• not distribute or commercially exploit study materials provided as part of the lessons – these are intended solely for the Student’s personal learning use and are protected by copyright.

11. Withdrawal from the Contract

11.1. Statutory 14-day right of withdrawal for consumers

A Student who is a Consumer is entitled, in accordance with Section 1829(1) of the Czech Civil Code, to withdraw from the contract within 14 days from its conclusion, without giving any reason.

The Student shall send the withdrawal in writing to [email protected]. The Provider will refund the amounts received from the Student within 14 days of receipt of the withdrawal, using the same payment method as originally used, unless otherwise agreed.

Consent to commencement of performance before the end of the withdrawal period. If the Student requests that the services (delivery of Lessons) begin before the end of the 14-day withdrawal period, the Student thereby gives the Provider explicit consent to begin performance before the expiry of that period. In such case, the Student acknowledges that, pursuant to Section 1837(a) of the Czech Civil Code, they lose the right to withdraw from the contract in respect of the Lessons already delivered; for any unused Lessons, however, a proportional part of the Package price will be refunded.

11.2. Contractual right of withdrawal after trying the lessons

Beyond the statutory regulation, the Provider grants the Student an additional right to withdraw from the contract even after the 14-day period, namely no later than upon the use of 3 (three) Lessons from the Package (roughly 3 weeks at a frequency of one Lesson per week).

In such case, the Provider will refund the proportional part of the Package price corresponding to the unused Lessons. Lessons already delivered, and Lessons that have lapsed under Section 9 (late cancellation, no-show), are not refunded.

The Student shall send the withdrawal request by email to [email protected]. The Provider will refund the corresponding amount within 14 days of receipt of the request.

11.3. Withdrawal by the Provider

The Provider is entitled to withdraw from the contract in particular if the Student materially breaches these Terms, fails to pay the price of the Package within the agreed time, or behaves inappropriately or rudely towards the teacher or other persons.

12. Complaints

12.1. The Student is entitled to file a complaint about a delivered Lesson or service if it was not delivered properly. The complaint must be raised without undue delay after the defect is discovered, and no later than within the statutory time limits.

12.2. The Student shall send the complaint by email to [email protected] and include:

• their name and contact details,
• identification of the specific Lesson or Package (time, teacher),
• a description of the defect or reason for the complaint,
• the proposed way of resolution.

12.3. The Provider will assess the complaint and notify the Student of its resolution within 30 days of its receipt at the latest. In justified cases, this period may be extended by agreement with the Student.

12.4. Methods of resolving an accepted complaint may include: provision of a replacement Lesson free of charge, a reasonable price discount, or a refund of the corresponding part of the price.

13. Out-of-Court Resolution of Consumer Disputes

If a consumer dispute arises between the Provider and a Student who is a Consumer and cannot be resolved by mutual agreement, the Consumer may file a proposal for out-of-court resolution with the Czech Trade Inspection Authority (Česká obchodní inspekce, Central Inspectorate – ADR Department, Štěpánská 567/15, 120 00 Prague 2, web: www.coi.cz).

The Consumer may also use the online dispute resolution platform operated by the European Commission, available at ec.europa.eu/consumers/odr.

14. Personal Data Protection

The processing of the Student’s personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and is described in detail in the Privacy Policy, which forms an integral part of these Terms.

15. Final Provisions

15.1. All legal relations between the Provider and the Student are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

15.2. Any disputes shall be resolved primarily by agreement. If a dispute cannot be settled amicably, it shall be decided by the competent general courts of the Czech Republic.

15.3. Should any provision of these Terms be invalid or ineffective, it shall be replaced by a provision closest to its purpose. The invalidity or ineffectiveness of any one provision shall not affect the validity of the remaining provisions.

15.4. The Provider reserves the right to amend these Terms at any time. For contracts already concluded, the version of the Terms effective at the time of conclusion of the contract shall apply, unless otherwise agreed between the parties.

15.5. These Terms become effective on 1 February 2026.